Donnelly Group, Eglinton has a fantastic opportunity for a Full-Time Service Advisor.
You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.
You will welcome all customers to the department, organise department bookings for service. You will also assist the Parts function on holiday and absence dealing with customer requests and phone-calls.
The role also involves prospecting for Service Work to encourage customers to avail of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.
This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.
This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.
Who Are We Looking For?
At least 2 years experience in a similar role
Knowledge of vehicle parts would be advantageous;
Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction;
Excellent organisation and time management skills;
Computer Literature and a working knowledge of Kerridge is preferable
Professionally presented and posses a good work ethic;
A full driver’s licence as driving duties is involved.
Full time Permanent vacancy – 5 days per week 8:30am to 5:30pm and Saturdays on Rota Basis 9am to 1pm.
30 days holidays (20 annual, 10 stats)
Access to Healthcare plan
Automatic Enrolment with Pension Scheme;
Automatic Cover with Company Life Cover plan;
Manufacturer Training Programmes
Access to Childcare Vouchers